SUPPORT

Find answers to your questions about the BluSteel™ Patrol Camera or consult the product manual below.

Help / FAQ

THE TOUCH SCREEN RESPONDS SLOWLY OR INCORRECTLY

If the finger is not clean when you touch the screen, or if you touch the screen with a sharp object or fingertip, the touch screen may appear malfunction.
The touch screen may appear malfunction in wet conditions or when it is exposed to water.
Restart the device to clear any temporary software errors.
Make sure that the device software has been updated to the latest version.
If the touch screen is scratched or damaged, return the device to the manufacturer for repair.

THE CELLULAR NETWORK OR THE INTERNET IS OFTEN DISCONNECTED OR THE SOUND QUALITY IS POOR

Make sure that the device’s internal antenna is not obstructed.
The device may not be able to receive signals when it is in a place where the signal is weak or reception is poor. You may experience connection failures due to the issues of service provider base station. Please move to another place and try again.
When using the device while on the move, the wireless network service may be disabled due to the network issues of the service provider.

DATA STORED IN THE DEVICE IS LOST

Please make sure to back up all important data stored in your device. Otherwise, it will be impossible to recover the data once it is corrupted or lost. The manufacturer is not responsible for any damage caused by the loss of data stored in the device.

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